1. Overview
At Phelarynthepshik, we are committed to ensuring your complete satisfaction with our floral arrangements and services. Due to the perishable nature of fresh flowers, our return and refund policy is designed to be fair to both our customers and our business.
Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined in this policy.
2. Fresh Flower Arrangements
Fresh flowers are living, perishable products. We guarantee the quality and freshness of our arrangements at the time of delivery or pickup. However, once flowers are delivered, they are subject to natural wilting and environmental factors.
Return Eligibility
- Returns are accepted within 24 hours of delivery or pickup
- Flowers must be in their original condition and properly cared for
- Photographic evidence of issues may be required
- Returns are not accepted for flowers that have been out of water for extended periods
What We Guarantee
- Fresh, high-quality flowers at the time of delivery
- Accurate representation of arrangements as shown or described
- Proper care instructions provided with every order
- Replacement or refund for items that arrive damaged or significantly different from what was ordered
3. Custom Orders
Custom floral arrangements are created specifically for you based on your preferences and requirements. These orders require special consideration due to their personalized nature.
Cancellation Policy
- Custom orders can be cancelled up to 48 hours before the scheduled delivery/pickup date for a full refund
- Cancellations within 48 hours may incur a 50% cancellation fee
- Once production has begun (within 24 hours of delivery), cancellations are not accepted
Modifications
We understand that preferences may change. Modifications to custom orders can be made up to 48 hours before delivery, subject to availability and any additional costs.
4. Event Bookings & Weddings
Event bookings, including weddings, corporate events, and large-scale arrangements, have specific terms outlined in your event contract.
Deposit & Payment
- A non-refundable deposit (typically 50%) is required to secure your event date
- The remaining balance is due 14 days before the event date
- Deposits are non-refundable but may be transferable to a new date (subject to availability)
Cancellation
- Cancellations more than 30 days before the event: Deposit retained, remaining balance refunded
- Cancellations 14-30 days before the event: 50% of total cost retained
- Cancellations less than 14 days before the event: Full payment retained
5. Damaged or Defective Items
If you receive an arrangement that is damaged, defective, or significantly different from what you ordered, please contact us immediately.
Reporting Issues
- Contact us within 24 hours of delivery
- Provide photographs of the issue
- Include your order number and delivery details
- We will respond within 24 hours with a resolution
Resolution Options
- Full refund of the purchase price
- Replacement arrangement at no additional cost
- Store credit for future purchases
- Partial refund if only a portion of the arrangement is affected
6. Refund Process
Once your return or refund request is approved, we will process your refund using the original payment method.
Processing Time
- Refund requests are reviewed within 24-48 hours
- Approved refunds are processed within 5-7 business days
- Credit card refunds may take 7-14 business days to appear on your statement
- You will receive email confirmation when your refund is processed
Non-Refundable Items
- Gift cards and store credits
- Custom arrangements that have been delivered and accepted
- Event deposits (as outlined in event contracts)
- Items damaged due to improper care or handling by the customer
7. Contact Information
For questions about returns or refunds, or to initiate a return request, please contact us: